Swoopo Help
Help Topics
- New to Swoopo
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Bidding
- How do I bid on Swoopo?
- How does the BidButler work?
- Can you give me some advice about how to bid?
- How do I buy bids?
- Where can I keep track of the auction(s) I’m bidding on?
- Where can I see how many bids I've placed on an auction?
- Where can I see my booked BidButler bids?
- Where can I see how much I have spent on bids in an auction?
- Where can I see who's bidding on an auction?
- I've placed a bid but I am currently not the highest bidder, why?
- Can I bid on a future auction?
- I’ve just won an auction. What now?
- Protect yourself
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Auctions
- I’ve just won an auction. What now?
- How can I redeem my vouchers?
- What types of auctions are there?
- What does international auction mean?
- I've won an auction using a telephone bid, what do I do now?
- How can I watch an auction?
- How can I find the different auctions available on the site?
- What's the difference between a live auction and a future auction?
- How many auctions can I win within a 28 day period?
- When does an auction end?
- What's the difference between the auction end price and the worth up to price?
- What does a closed bidder group mean?
- Swoop it Now
- Delivery & Shipping
- Returns & Complaints
-
Managing My Account
- How do I change my password?
- What do I do, if I've forgotten my password or user name?
- How do I subscribe to/unsubscribe from the newsletter?
- Can I change my user name?
- How do I add or change my address?
- Can I change my firstname and surname?
- Where can I check my Bid Account?
- Where can I check the number of vouchers I have?
- Where can I check how many auctions I have won?
- How do I confirm a won auction?
- Where do I find my customer ID?
- Can I change my email address?
- How long are FreeBids valid for?
- Payment & Payment Methods
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Technical Problems
- What are the recommended PC requirements to use Swoopo?
- Why hasn't my bid been registered on an auction?
- I can't confirm my registration using the link in the registration confirmation email. What should I do?
- How do I activate Cookies?
- What happens to the auctions during system downtime?
- I’m using an AOL browser, why can’t I bid?
New to Swoopo
On these pages, you'll find answers to some of the most frequently asked questions we receive about using Swoopo, and details of how to get in touch if you want to talk to us directly.
Help Topics
How do I top-up my bid account? What happens once I've won an auction?" Find the answers to these and many more of our most commonly asked questions in the list to the left.
Quick Links
Want to change your delivery address? Or maybe your password's slipped your mind. On the right, you'll find information on how to make changes to your Swoopo account.
Email Swoopo
If you can't find what your looking for in our help pages, maybe you'd like to contact our friendly Customer Service team. Click on the email link to the right, and we'll do our very best to answer your questions.
Help Topics
How do I top-up my bid account? What happens once I've won an auction?" Find the answers to these and many more of our most commonly asked questions in the list to the left.
Quick Links
Want to change your delivery address? Or maybe your password's slipped your mind. On the right, you'll find information on how to make changes to your Swoopo account.
Email Swoopo
If you can't find what your looking for in our help pages, maybe you'd like to contact our friendly Customer Service team. Click on the email link to the right, and we'll do our very best to answer your questions.
Quick Links
Email Swoopo
