Swoopo Help
Help Topics
- New to Swoopo
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Bidding
- How do I bid on Swoopo?
- How does the BidButler work?
- Can you give me some advice about how to bid?
- How do I buy bids?
- Where can I keep track of the auction(s) I’m bidding on?
- Where can I see how many bids I've placed on an auction?
- Where can I see my booked BidButler bids?
- Where can I see how much I have spent on bids in an auction?
- Where can I see who's bidding on an auction?
- I've placed a bid but I am currently not the highest bidder, why?
- Can I bid on a future auction?
- I’ve just won an auction. What now?
- Protect yourself
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Auctions
- I’ve just won an auction. What now?
- How can I redeem my vouchers?
- What types of auctions are there?
- What does international auction mean?
- How can I watch an auction?
- How can I find the different auctions available on the site?
- What's the difference between a live auction and a future auction?
- How many auctions can I win within a 28 day period?
- When does an auction end?
- What's the difference between the auction end price and the worth up to price?
- What does a closed bidder group mean?
- Swoop it Now
- Delivery & Shipping
- Returns & Complaints
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Managing My Account
- How do I change my password?
- What do I do, if I've forgotten my password or user name?
- How do I subscribe to/unsubscribe from the newsletter?
- Can I change my user name?
- How do I add or change my address?
- Can I change my firstname and surname?
- Where can I check my Bid Account?
- Where can I check the number of vouchers I have?
- Where can I check how many auctions I have won?
- How do I confirm a won auction?
- Where do I find my customer ID?
- Can I change my email address?
- How long are FreeBids valid for?
- Payment & Payment Methods
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Technical Problems
- What are the recommended PC requirements to use Swoopo?
- Why hasn't my bid been registered on an auction?
- I can't confirm my registration using the link in the registration confirmation email. What should I do?
- What happens to the auctions during system downtime?
- I’m using an AOL browser, why can’t I bid?
Which countries does Swoopo deliver to?
We can deliver the item you've won to anywhere in mainland UK, including Northern Ireland. Sorry, but we’re not currently able to deliver to the Channel Islands, the Isle of Man, the Scilly Isles, Scottish Islands, the Republic of Ireland or BFPO addresses.
Quick Links
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